iOS 11 Service Notification

There is a bug in the iOS 11 release from Apple that may affect some end users of the iPass SmartConnect app.

End users may not see the “Check for iPass” annotation underneath iPass networks when selecting a network from the iOS “Settings/Wi-Fi” scan list (see xfinitywifi example below).

This issue is due to a problem with iOS 11 and not the iPass client. This a broader issue that is also affecting other apps. The problem is intermittent and may only affect certain versions of the iPhone. There is no workaround identified at this time.

For this issue to be resolved, Apple must issue an update to iOS 11. We are actively engaged with Apple to get this issue resolved on behalf of our customers and partners. We will continue to post updates as necessary.

In the meantime, you can find information on the underlying issue by viewing this link on the Apple developer forum:

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